English
General practice Hoogland en Hemels
Medical Center Zonnestein
van Heuven Goedhartlaan 933
1181LD Amstelveen
Phone: 020 – 641 4444 (only in case of emergency: choose 1)
Website: http://www.hoogland-hemels.nl
usefull links:
GPINFO.nl (Start here!)
Infographic on Dutch Healthcare
General information Dutch Healthcare
NEW PATIENTS
We currently have a waiting list for new patients. If you live in postal code area 1181 or 1182 and do not have a GP in Amstelveen, please send us an email (assistente.hh@mczonnestein.nl) with your name, date of birth, home address with postal code and telephone number, including those of family members. We will then put you on the waiting list. Unfortunately, we cannot give you information about the waiting time.
CONTACT US
On business days our GP assistant is available between 8.00 AM and 11.00 AM and 14.00 PM – 16.00 PM. You can make an appointment or ask questions, for example about test results or visits.
In the remaining time the assistants are bussy with consults, laboratory work and administrative duties.
During these hours we ask you that you only call for urgent matters which can not wait.
If the line is busy, you hear an automatic message which tells you what to do to get in contact with the GP assistant.
EMERGENCIES:
Life threatining: call 112
In all other cases in which urgent medical help is necessary, press 1 in the menu.
Through this number, you will immediately get in contact with the GP assistant.
N.B. outside office hours, you will be redirected to the Huisartsenpost Amstelland (see below).
To start an e-consult, for ordering repeat prescriptions or to make an appointment digitally, you can register or login through the patientportal on this website.
APPOINTMENTS DURING OFFICE HOURS
From Monday until Friday, office hours are from 8:00 AM to 17:00 PM.
Appointments can be made by calling the GP assistant between 8:00 AM and 11:00 AM.
In order to plan your appointment, the GP assistant will ask you for the reason of your visit.
A standard consultation takes 15 minutes, which is long enough for one major complaint.
If you want to discuss several issues, or need more time, please inform the GP assistant when making the appointment in order to book you in for more time. When the consultation unexpectedly lasts longer, your doctor may ask you to make a follow-up appointment.
OUT OF OFFICE HOURS
If you urgently need the help of a doctor in the evening, at night or during the weekend you can call the attending GP at the Huisartsenpost Amstelland. This provides emergency GP care during the evening, night and weekend hours and during the holidays in the Amstelland region.
It is located in the Amstelland Hospital at the Laan van de Helende Meesters 8. Tel nr 020-4562000 www.huisartsenpost-amstelland.nl
Always call first to make an appointment.
REPEAT PRESCRIPTIONS
By choosing 2 in the menu, repeat prescriptions can be ordered. On the label of the medicine box you will find all the information that is needed. You can leave your request for repeat prescriptions on our answering device 24 hours a day, 7 days a week ( unless the general practice is closed because of holidays). Prescriptions ordered before 3:00 PM are at your pharmacy after two business days, after 4:00 PM. You can also order some repeat prescriptions via the patientportal on the website.
HOUSE CALLS
If you are too sick to come to the practice you can apply for a house call between 8:00 AM and 10:30 AM. Because of the lack of good equipment outside the practice, we prefer you to visit the practice if possible.
House calls are being made in the afternoon.
REFERRALS
When your doctor thinks you need to see a specialist in the hospital, your doctor will write a (electronic) referral letter for you. You always need a referral before you can go to a specialist.
TEST RESULTS AND OTHER QUESTIONS
You can call between 8.00 AM and 11.00 AM and 14.00 PM – 16.00 PM for lab and x-ray results. The GP assistant can give you most of the information. If not, your doctor will call you back.
GP assistants
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The GP assistants assesses the severity of your symptoms (over the phone):
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The GP assistants are trained, qualified for:
For procedures marked with * it is necessary to make an appointment. |
EMERGENCY
During office hours we are available for emergencies (wounds, tetanus shots, bruises etc).
If possible, a call beforehand is appreciated.
NURSE PRACTITIONER
For checks and guidance for people with cardio-vascular disease, diabetes, astma / COPD, a nurse practitioner is available. She is a specialized nurse who has her own office hours. She is supervised by your doctor.
MENTAL HEALTHCARE COUNSELOR
For psychological problems our experienced counsellor works on Fridays. Your doctor will refer you to her if needed. The treatment is covered by Dutch health insurances.
COMPLAINTS
Please inform us if you are not satisfied with the provided service or care. We will invite you to share this with us. If we do not come to a satisfactory agreement, we have joined an independent complaints commission, to whom you can lodge your complaint. Further information is available at the surgery.
STAFF
Bob (JG) Hoogland, GP
Hilde (HHCM) Hemels, GP
Astrid van Croonenburg, practice nurse somatics
Carolien van Affelen van Saemsfoort, doctor’s assistant
Monique Kruithof, doctor’s assistant
Mirelda Burnett, practice nurse GGZ youth
Eline Koemand, practice nurse GGZ
Marian Munschi, practice nurse GGZ
HOLIDAYS
During holidays, the practice is closed and you can contact one our other collegues in the center.
(Listen for who to contact our regular line or look on the website)
PARKING
For visiting the center we have free parking space available.