General practice Hoogland en Hemels

Medical Center Zonnestein
van Heuven Goedhartlaan 933
1181LD Amstelveen
Phone: 020 – 641 4444 (only in case of emergency: choose 1)
Website: http://www.hoogland-hemels.nl

usefull links:
GPINFO.nl  (Start here!)
Infographic on Dutch Healthcare
General information Dutch Healthcare

NEW PATIENTS

We currently have a waiting list for new patients. If you live in postal code area 1181 or 1182 and do not have a GP in Amstelveen, please send us an email (assistente.hh@mczonnestein.nl) with your name, date of birth, home address with postal code and telephone number, including those of family members. We will then put you on the waiting list. Unfortunately, we cannot give you information about the waiting time.

CONTACT US

(020) 641 44 44

On business days our GP assistant is available between 8.00 AM and 11.00 AM and 14.00 PM – 16.00 PM. You can make an appointment or ask questions, for example about test results or visits.

In the remaining time the assistants are bussy with consults, laboratory work and administrative duties.
During these hours we ask you that you only call for urgent matters which can not wait.

If the line is busy, you hear an automatic message which tells you what to do to get in contact with the GP assistant.

EMERGENCIES:

Life threatining: call 112
In all other cases in which urgent medical help is necessary, press 1 in the menu.

Through this number, you will immediately get in contact with the GP assistant.
N.B. outside office hours, you will be redirected  to the Huisartsenpost Amstelland (see below).

To start an e-consult, for ordering repeat prescriptions or to make an appointment digitally, you can register or login through the patientportal on this website.

APPOINTMENTS  DURING OFFICE HOURS

From Monday until Friday, office hours are from 8:00 AM to 17:00 PM.

Appointments can be made by calling the GP assistant between 8:00 AM and 11:00 AM.
In order to plan your appointment, the GP assistant will ask you for the reason of your visit.

A standard consultation takes 15 minutes, which is long enough for one major complaint.
If you want to discuss several issues, or need more time, please inform the GP assistant when making the appointment in order to book you in for more time. When the consultation unexpectedly lasts longer, your doctor may ask you to make a follow-up appointment.

OUT OF OFFICE HOURS

If you urgently need the help of a doctor in the evening, at night or during the weekend you can call the attending GP at the Huisartsenpost Amstelland. This provides emergency GP care during the evening, night and weekend hours and during the holidays in the Amstelland region.
It is located in the Amstelland Hospital at the Laan van de Helende Meesters 8. Tel nr 020-4562000 www.huisartsenpost-amstelland.nl

Always call first to make an appointment.

REPEAT PRESCRIPTIONS

By choosing 2 in the menu, repeat prescriptions can be ordered. On the label of the medicine box  you will find all the information that is needed. You can leave your request for repeat prescriptions on our answering device 24 hours a day, 7 days a week ( unless the general practice is closed because of holidays). Prescriptions ordered before 3:00 PM are at your pharmacy after two business days, after 4:00 PM. You can also order some repeat prescriptions via the patientportal on the website.

HOUSE CALLS

If you are too sick to come to the practice you can apply for a house call between 8:00 AM and 10:30 AM. Because of the lack of good equipment outside the practice, we prefer you to visit the practice if possible.

House calls are being made in the afternoon.

REFERRALS

When your doctor thinks you need to see a specialist in the hospital, your doctor will write a (electronic) referral letter for you. You always need a referral before you can go to a specialist.

TEST RESULTS AND OTHER QUESTIONS

You can call between 8.00 AM and 11.00 AM and 14.00 PM – 16.00 PM for lab and x-ray results. The GP assistant can give you most of the information. If not, your doctor will call you back.

GP assistants

The GP assistants assesses the severity of your symptoms (over the phone): Is medically trained and may give advice himself or herself. Has his or her own consulting hours for minor treatment procedures. Decides whether you need an appointment with a healthcare provider.

The GP assistants are trained, qualified for: Making appointments and requests for a house call (8:00 AM – 10:30 AM). Informing you about test results. Answering basic questions about symptoms/complaints. Handling requests for prescriptions, referrals. Urine tests. Injections, vaccinations. * Measuring blood glucose, blood pressure. * Ear irrigation. * Liquid nitrogen treatment. * Removing stitches. * Doing basic PAP smears. * For procedures marked with * it is necessary to make an appointment. Urine samples can be delivered at the front desk before 10:00 AM. Please write your name and date of birth on the container.

EMERGENCY

During office hours we are available for emergencies (wounds, tetanus shots, bruises etc).
If possible, a call beforehand is appreciated.

NURSE PRACTITIONER

For checks and guidance for people with cardio-vascular disease, diabetes, astma / COPD, a nurse practitioner is available. She is a specialized nurse who has her own office hours. She is supervised by your doctor.

MENTAL HEALTHCARE COUNSELOR

For psychological problems our experienced counsellor works on Fridays. Your doctor will refer you to her if needed. The treatment is covered by Dutch health insurances.

COMPLAINTS

Please inform us if you are not satisfied with the provided service or care. We will invite you to share this with us. If we do not come to a satisfactory agreement, we have joined an independent complaints commission, to whom you can lodge your complaint. Further information is available at the surgery.

STAFF

Mirelda Burnett, practice nurse GGZ youth

Eline Koemand, practice nurse GGZ

Marian Munschi, practice nurse GGZ

HOLIDAYS

During holidays, the practice is closed and you can contact one our other collegues in the center.
(Listen for who to contact our regular line or look on the website)

PARKING

For visiting the center we have free parking space available.